Freshness Guarantee

Our fresh flower guarantee

We guarantee our flowers for 6 days for hard stems, such as roses and lilies, and 5 days for soft stems, such as gerberas, stocks and delphiniums. Please let us know within that time if anything isn't right.

To resolve a complaint we offer a collect and replace service, or you can bring the flowers back to the shop.

Flower availability and substitution

If there are supply difficulties, or the flowers we receive from our growers don't meet our high quality standards, we may substitute a flower, or part of an arrangement, with one of a similar style and equal or greater value and quality. Where a substitution is needed, we'll try to contact you by email.

Caring for your flowers

All flowers need fresh, clean water. Rinse the vase, fill it halfway with fresh water, recut each stem at an angle and place the flowers in the vase, making sure every stem is in the water. Keep them out of direct sunlight.

Arrangements in floral foam have already been soaked: top up with a jug of water and the flower food provided, but please don't overwater.

Lilies, and other flowers that come in bud, are delivered in bud to guarantee freshness. We don't recommend sending lilies to a household with a cat, as they are poisonous to cats.

We can't be held responsible for wilting flowers if the care instructions aren't followed. If you have any questions about caring for your flowers, please get in touch.

Our bouquet styles

Hand-tied bouquet in a water bubble: easy for someone to recut and pop in their favourite vase.

Florist choice: we handpick the best and freshest blooms to create your perfect gift.

Floral arrangement: arranged in wet floral foam.

Gift wrapped: without a water bubble.

Vase arrangement: delivered in a vase.